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Information and Privacy Policy about General Data Protection Regulation (GDPR) for Guests, Employees and Vendors.
Notice to Guests: This Hotel is compliant with the European Union's law known as the General Data Protection Regulation, or GDPR which applies to the property's services and amenities including Business Center and Internet use.

Last updated, October 2023

Your privacy is important to Ocean View Hotel and its affiliates ("Ocean View Hotel," "us," "we," "our"), including Shore Hotel, Ocean View Hotel and Santa Monica Hotel. This policy will provide information explaining our practices (in both an online and offline context) regarding the collection, use, handling, and disposal of personal data.

This Privacy Policy explains how we collect, use, disclose, secure, and dispose of your personal data.

Policy Contents

1. Changes to Your Personal Data
2. The Personal Data We Collect About You
3. How We Collect Your Personal Data
4. How We Use Your Personal Data
5. Disclosure of Your Personal Data
6. Your Choices on Collection, Use, and Sharing of Your Personal Data
7. How Long We Retain Your Personal Data
8. How We Keep Your Personal Data Secure
9. Links to Third Party Websites
10. Children
11. Public Areas
12. For Persons Within the European Union
13. Notice of Privacy Rights to California Residents
14. Changes to Privacy Policy
15. Contact Us

It is important that the Personal Data we hold about you is accurate and up-to-date. Please keep us informed if your Personal Data changes during your relationship with us.


"Personal Data" are data that identify you as an individual or relate to an identifiable individual.
Ocean View Hotel collects the following types of Personal Data in both an online and offline context, when providing you with our products and services:

Personal Data that we collect from you:

  • Name
  • Gender
  • Postal address
  • Billing address
  • Telephone number
  • Email address
  • Credit and debit card number or other payment data
  • Financial Information (in limited circumstances)
  • Language preference
  • Marital status
  • Date and place of birth
  • Nationality, passport, visa or other government-issued identification data
  • Medical history / Health information
  • Religion / Religious beliefs
  • Important dates, such as birthdays, anniversaries and special occasions
  • Travel itinerary, tour group or activity data
  • Prior guest stays, or interactions, goods and services purchased, special service and amenity requests
  • Geolocation information
  • Social media account ID, profile photo and other data publicly available

We will also collect the following types of personal data for the following purposes:

  • Images and video and audio data via security cameras located in public areas, such as hallways and lobbies, on our properties
  • Guest preferences and personalized data such as your interests, activities, hobbies, food and beverage choices, services and amenities of which you advise us or which we learn about during your visit

Personal Data that We Automatically Collect

We may use tracking technologies, such as cookies, pixels, and web beacons to collect the following information:

  • IP Address
  • Location/Geolocation
  • Media Access Control (MAC) address
  • Unique device identifier (UDID/IMEI)
  • Operating system or platform
  • Screen resolution
  • Operating system name and version
  • Device manufacturer and model
  • Language preferences
  • Internet browser type and version
  • Name and version of the Online Services (such as the Apps) you are using
  • Browser type
  • Time spent on the Online Services
  • Pages visited
  • Referring URL
  • Duration of visit to our website
  • Links you click on in our emails and on our website, including ads


Personal Data collection is obtained in a variety of ways:

  • Online Services. Personal Data is collected through online services either directly or through an affiliate booking website.
  • Reservation Process
  • Check out process for electronic folio receipts
  • Purchase goods or services through the website or ecommerce website
  • Communication via email
  • Connect or post to social media related to the properties
  • Participate in a survey, contest or promotional offer
  • Property Visits: Personal Data is collected when guests visit our properties or use on-property services and outlets, such as:
  • Restaurants and Bars
  • Concierge services

Offline Interactions. 
Personal Data is collected when individuals attend promotional events that we host or in which we participate, or when you provide your Personal Data to facilitate an event.

Reservations and Customer Service Centers.
Personal Data is collected when you make a reservation over the phone or communicate with us by email, fax or contact customer service. These communications may be recorded for purposes of quality assurance and training.

Other Sources.
Personal Data is also collected from other sources, such as public databases, joint marketing partners and other third parties.

Internet-Connected Devices.
Personal Data is collected from internet-connected devices available in our properties. For example, a smart assistant device may be available for your use and to tailor your accommodations and experience.

We collect automatically-collected data in a variety of ways:

Your browser or device.
We collect certain data through your browser or automatically through your device. We use this data to ensure that the Online Services function properly.

We collect certain data from cookies, which are pieces of data stored directly on the computer or mobile device that you are using. Cookies allow us to collect data such as browser type, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We use the data for security purposes, to facilitate navigation, to display data more effectively, to collect statistical data, to personalize your experience while using the Online Services, and to recognize your computer to assist your use of the Online Services. We also gather statistical data about use of the Online Services to continually improve design and functionality, understand how they are used, and assist us with resolving questions.

We collect analytical data through Google Analytics and Adobe Analytics, which use cookies and technologies to collect and analyze data about use of the Services. These services collect data regarding the use of other websites, apps and online resources. You can learn about Google's practices by going to, and opt out by downloading the Google Analytics opt-out browser add-on at: You can learn more about Adobe and opt out by visiting

Pixel Tags and other similar technologies.
We collect data from pixel tags (also known as web beacons and clear GIFs), which are used with some Online Services to, among other things, track the actions of users of the Online Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Online Services.


Aggregated Data. We may aggregate data that we have collected. This aggregated data will not personally identify you or any other user.


We use Personal Data and Other Data to provide you with Services, to develop new offerings, and to protect Ocean View Hotel and our guests as detailed below. In some instances, we will request that you provide Personal Data or Other Data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services. We will let you know if this is ever the case.

We use Personal Data and Other Data for the following purposes:

  • To provide services to you.
  • To provide services requested by you. For example, if you sign up for our newsletter, we will use the information you give us to send you our newsletter.
  • To provide our website and its functionalities to you.
  • To respond to your requests. If you contact us with a question or a request, we will use your information to respond to your request. For example, if you contact us via email with a question, we will use the information in that email and the email address you used to contact us to respond to you.
  • To provide you with location-specific services. If you elect to share your location information with us, we may use that information to tailor options, functionality or offers related to your location. We also may use your IP address to determine your general location, which also may be used to tailor offers to you.
  • To offer and conduct promotions and contests.
  • To conduct data analytics to support our website and business. Typically, these analyses are done using aggregated or otherwise de-identified data. We use information, including automatically-collected information, to manage and improve our website and our business. For example, we use such information to:
    • Manage our business needs, such as monitoring, analyzing, and improving the services and the website's performance and functionality. For example, we analyze website user behavior, and conduct research and analysis about the way you and other users use our website.
    • Manage risk and protect the website. We use data to better protect our services, our website, and you by helping to detect and prevent fraud and abuse of the website and our services.
  • To tailor our offerings to your apparent interests.
  • To develop new products, services and offers.
  • To operate and improve our business.
  • To maintain our records.
  • To market to you. Information we collect about you and how you use and interact with the website and our services, ads, and other online content helps us to improve our website and offer additional products and services that we think might interest you. For example, we analyze information about user interactions with our marketing emails and online ads (such as whether emails have been opened or whether ads are clicked on) to determine whether those communications and ads are effective, and to understand what other website functionalities, products or services may interest you.
  • For legal, contractual and safety purposes. We will use your information as necessary to enforce the terms of our website, to comply with all applicable laws and regulations, to defend or protect us, our users, you, or third parties from harm or in legal proceedings, to protect our rights, to protect our security and the security of our users, employees, and property, to respond to court orders, lawsuits, subpoenas, and government requests, to address legal and regulatory compliance, to verify your identity or communications from you, to comply with contracts and other agreements to which we are a party, and to notify you of changes to our terms, policies, or practices.
  • To conduct internal monitoring and training.
    For other purposes for which you provide your consent. We will use your information for other purposes which are disclosed to you at the time your information is collected or for purposes which can be inferred from or are obvious given the circumstances of collection. For example, if you give us your personal information when entering a contest, we will use that information to facilitate your participation in that contest.


Our goal is to provide you with the highest level of hospitality and Services, and to do so, we share Personal Data with the following:

  • Owners and Franchisees. We disclose Personal Data and Other Data to Owners of Ocean View Hotel for the purposes described in this Privacy Statement, such as providing and personalizing the Services.
  • Strategic Business Partners. We disclose Personal Data and Other Data with select Strategic Business Partners who provide goods, services and offers that enhance your experience at our properties or that we believe will be of interest to you. By sharing data with these Strategic Business Partners, we are able to make personalized services and unique travel experiences available to you. For example, this sharing enables restaurant, concierge and other outlets at our properties to provide you with services. This sharing also enables us to provide you with a single source for purchasing packages that include travel-related services, such as airline tickets, rental cars and vacation packages.
  • Service Providers. We disclose Personal Data and Other Data to third-party service providers for the purposes described in this Privacy Statement. Examples of service providers include companies that provide website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, marketing, auditing and other services.
  • Corporate Reorganization. We may disclose or transfer your Personal Data and Other Data to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the Ocean View Hotel business, assets or stock (including any bankruptcy or similar proceedings).

We may disclose information that we collect or you provide as described in this privacy policy for the following purposes:

  • To fulfill the purpose for which you provide it.
  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Website Policies and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our business, our customers, or others.
  • For any other purpose disclosed by us when you provide the information with your consent.
    Other Disclosures. We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of the Ocean View Hotel, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

In some instances, we may combine de-identified or anonymized data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data for so long as it is combined.


Information Collected from you

It is optional for you to provide us with information. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.


You can opt out of receiving future promotional email messages received directly from us or by our authorized service providers by following the opt-out instructions provided in any such message you receive. Some of our email communications may be transmitted on our behalf by our authorized service providers. As such, the opt-out language may differ depending upon the source, but generally states: "Click here to unsubscribe from future emails." Click here if you wish to unsubscribe now. Please note that it may take up to ten (10) days to process your request. Please also be aware that we may continue to send you transactional and administrative communications, such as emails confirming your transactions with us, and notices regarding changes to our Terms of Use and Privacy Policy.

We provide a variety of services on our website using cookies. We place cookies on your device in order to provide you with personalized access to essential services, enhance website functionality, and to show you offers and services tailored to your interests.

What is a Cookie?
A cookie is a small piece of data that a website can send to your browser, which may then be stored on your hard drive as a "tag" that identifies your computer. Cookies help to navigate from page to page on a website, provide secure connections, gather statistics about the usage and effectiveness of our site, and remember preferences from a previous visit when you return.

We use third-party services for analytics and interest-based advertising purposes. These service providers and ad partners may use cookies alone or in conjunction with unique identifiers, beacons, and other tracking technologies to collect information about you when you use our website, open our emails, or interact with our ads. We do not combine the information collected through the use of these services with information that directly identifies you.

For example, we use Google Analytics to help us analyze how visitors use our websites and mobile applications. The information generated by the cookie, including your IP address, is transmitted to Google. This information is then used to evaluate visitors' use of the website and mobile applications and to compile statistical reports on website activity for us. We do not use the statistical analytics tool to track visitors to our website and mobile applications. If you do not want any information to be collected and used by Google Analytics, you can install an opt-out in your web browser.

Cookie Choices

Most web browsers automatically accept cookies, but you can change your browser's settings to disable all or certain cookies if you wish. For more information on how to manage browser cookies, see Click on the links below to learn how to manage cookies on these browsers:


Please note that by disabling or deleting cookies, you may not be able to access the full functionality of our website. Disabling or clearing cookies also may affect cookie-based opt-outs by either preventing you from using such cookie-based opt-outs, or clearing opt-outs that you previously set.

You may control your advertising preferences or opt out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at, or by vising NAI's online resources at

You also can learn more about opting out of third parties' use of cookies used to tailor ads and other content to you by visiting


We use appropriate organizational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contacting Us" section on the website.


We will only retain your Personal Data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In specific circumstances, we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.


This Privacy Policy addresses the use and disclosure of information we collect from you on our websites. Other websites that may be accessible through this website have their own privacy policies and data collection, use and disclosure practices. It may not always be apparent that you have gone to a third party website. If you click on a link to any such website, we urge you review the website's privacy policy.


Minors under the age of 18 may not use the Website. No part of the Website is designed to attract anyone under the age of 18. However, we may collect information regarding children that stay in our hotels as guests if information is provided by their parent or legal guardian. If you believe we have information about your child and you would like it deleted from our system, please contact Ocean View Hotel.


We may provide areas on our website where you can publicly post information about yourself and communicate with others, such as discussion boards or blogs. This information may be accessible by other consumers and companies, and may appear on other websites or web searches; therefore, this information could be read, collected, and used by others.

  2. Controller of Personal Data

For the purposes of applicable EU data protection laws, Ocean View Hotel will be a data controller of any Personal Data about you. If you have any questions regarding our use of your Personal Data or this Privacy Policy, please contact Ocean View Hotel.

How to contact us or make complaints
If you have any questions regarding our use of your personal data (including any requests to exercise your legal rights) or this privacy policy, please contact

Our full contact details are:
Ocean View Hotel
1447 Ocean Avenue
Santa Monica, CA 90401
Attn: Legal Department

You have the right to make a complaint at any time to the relevant supervisory authority in your country of residence for data protection issues. We always appreciate the chance to deal with your concerns before you approach the relevant supervisory authority, so please contact us in the first instance.

Individual Rights
You may have certain rights under European Union or Member State law or regulation. We have explained these individual rights and controls below. To exercise these rights and controls, please contact us at

  • Access: You may have the right to ask for a copy of the Personal Data that we hold about you.
  • Correction: If there are any inaccuracies in the information we hold about you, please contact us to correct them.
  • Deletion: If you would like us to delete your Personal Data, you may request that we delete it. Please note that this may not always be possible.
  • Restrictions on use: In certain circumstances, you may request that we stop processing your Personal Data.
  • Object: You may have the right to object to processing of your Personal Data.
  • Request the transfer: You may have the right to transfer your Personal Data to another organization
  • Withdrawal of consent: If you previously gave us your consent to allow us to process your Personal Data for a particular purpose, but you no longer wish to consent to us doing so, you can contact us to let us know that you withdraw that consent.

Legal Bases for Processing

Processing Activity

Legal Basis

Facilitate reservations and payment functions.

Consent; Performance of a Contract

Support our electronic receipt program.

Consent; Performance of a Contract.

Personalize the Services according to your Personal Preferences.

Consent; Legitimate interests.

Marketing activities, including sweepstakes, activities, events and promotions.

Consent; Legitimate interest.

Data analysis, audits, security and fraud monitoring and prevention.

Legitimate interest.

Product and services development and enhancement research.

Legitimate interest.

Transfer of Personal Data from the European Union
Our website is operated from and hosted on servers located in the United States. If you access and use our website from a location outside of the United States, any personal data you provide to us or that is otherwise collected may be transferred to and processed in the United States, or any other jurisdiction, in our sole discretion. Users of our website should be aware that the laws that apply to the use and protection of personal data in the United States or other countries or jurisdictions to which we transfer, or in which we process, personal data may differ from those of your country of residence. Users who access or use our website from jurisdictions outside of the United States do so at their own choice and risk, and are solely responsible for compliance with local law. While we take steps to safeguard your personal data, the United States has NOT been deemed by the European Commission to ensure an adequate level of protection for personal data. Accordingly, the level of protection provided in the United States or other non-EU countries and jurisdictions from which you may access our website may not be as stringent as that under EU data protection standards or the data protection laws of some other countries, possibly including your home jurisdiction.

    Under California Civil Code Section 1798.83, individual customers who reside in California and who have an existing business relationship with us may request information about our disclosure of certain categories of personal information to third parties for the third parties' direct marketing purposes, if any.

Your California Privacy Rights

By availing yourself of the rights afforded in this section of our Privacy Policy, you are declaring that you are a California resident:

Other residents: You may make a verified request to Ocean View Hotel regarding your personal information. While Ocean View Hotel does not sell your personal information, you can nonetheless make a formal request to delete your personal information held by Ocean View Hotel. This process is detailed in below, which also describes the designated address information for making requests to Ocean View Hotel regarding your personal information.

The Right to Know Your Personal Data

You have the right to request that we disclose the personal information we collect, use, disclose and "sell" about you. For more information on how to exercise this right, please see Section 6 of our Privacy Policy. The following is a Summary of the categories of personal information we collected over the past twelve (12) months:

Category of Personal Information

Sources from which Personal Information was collected

Purpose of collection

Categories of entities with which Personal Information was shared

Address and other identifiers - such as name, postal address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

Automated collection on our Sites, services, products, applications, databases, devices, information systems and networks, and through cookies.

Service providers, business partners, data brokers and other third-party contacts.

Publicly available sources (e.g., Social Media)

Government sources and records

To provide the Ocean View Hotel platform and related services

Business Operations


Cybersecurity, fraud prevention and other security purposes

Personnel Services

Personnel Administration

Regulatory and Legal

Service Providers

Government entities

Third parties pursuant to lawful process

Third parties to whom you have intentionally interacted with (e.g., potential recruiting services on our site)

Other Ocean View Hotel members and service customers

Third party advertisers and analytics providers

Affiliates and other business partners

Unique and online identifiers - such as IP address, device IDs, or other similar identifiers

Automated collection on our Sites, services, products, applications, databases, devices, information systems and networks, and through cookies

Service providers, business partners, and other third party contacts

Publicly available sources (e.g., Social Media)

To provide the Ocean View Hotel platform and related services

Business Operations


Cybersecurity, fraud prevention and other security purposes

Personnel Services

Personnel Administration

Regulatory and Legal

To provide the Ocean View Hotel platform and related recruiting services

Business Operations


Cybersecurity, fraud prevention and other security purposes

Regulatory and Legal

Service Providers

Government entities

Third parties pursuant to lawful process

Other Ocean View Hotel members and service customers

Third party advertisers and analytics providers

Affiliates and other business partners

Inferences drawn from CCPA PI - such as individual profiles, preferences, characteristics, behaviors

Automated collection on our Sites, services, products, applications, databases, devices, information systems and networks, and through cookies

Service providers, business partners, data brokers and other third-party contacts

Publicly available sources (e.g., Social Media)

Government sources and records

To provide the Ocean View Hotel platform and related recruiting services

Business Operations


Cybersecurity, fraud prevention and other security purposes

Service Providers

Government entities

Third parties pursuant to lawful process

Other Ocean View Hotel members and service customers

Third party advertisers and analytics providers

Affiliates and other business partners

The Right to Opt-out of the Sale of Your Personal Data
We do not "sell" your personal information in the traditional sense. As discussed above, we may share your information with our business partners and affiliates, but such sharing does not occur based on the exchange of material consideration.

To make such a request, you can exercise your right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following internet web page link: Do Not Sell My Personal Information or send an email with the subject heading "California Privacy Rights" to or write to us at:

Ocean View Hotel
1447 Ocean Avenue
Santa Monica, CA 90401
Attn: Legal Department

In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by these California privacy rights requirements, and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.

    We may change our Privacy Policy from time to time. If we change our Privacy Policy, we will notify you by posting those changes on our website and other places we deem appropriate. Please review this Policy frequently so that you are aware of our current practices.

Ocean View Hotel
1447 Ocean Avenue
Santa Monica, CA 90401
Attn: Legal Department

Ocean View Hotel Privacy Statement

Our Core Beliefs Regarding User Privacy And Data Protection

  • User privacy and data protection are a necessity and our duty
  • We have the duty of protecting personal data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We loathe spam as much as you do!
  • We will never sell, rent or distribute your personal data
  • We will not make your personal information public without your consent. Your personal information (name) will be made public only if you wish to make a comment or review on the website.

Relevant Legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

What Personal Information We Collect and Why

Here we describe what information is collected and reasons for collecting it. The categories of information collected are as follows:
  • Site Visit Trackers

    Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.
    Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer's IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third-party data processor (see section below).
    GA makes use of cookies, details of which can be found on Google's developer guides. Our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
    In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.
  • Reviews and Comments

    Should you choose to add a comment or review on our site, the name and email address you enter with your comment will be saved to this website's database, along with your computer's IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below. Only your name and email address that you supplied will be shown on the public-facing website.
    Your comments and the associated personal data will remain on this site until we see fit to either
    • Remove the comment or
    • Remove the blog post.
    NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.
  • Forms and Email Newsletter Submissions on The Website

    If you choose to subscribe to our email newsletter or submit a form on our website, the email address that you submit to us will be forwarded to a third-party marketing platform service company. Your email address will remain within their database for as long as we continue to use the third-party marketing company’s services for the sole purpose of email marketing or until you specifically request removal from the list.
    You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
    Listed below are the pieces of information that we may collect as part of servicing requests on our website:
    • Name
    • Gender
    • Email ID
    • Phone
    • Mobile
    • Address
    • City
    • State
    • Postal Code
    • Country
    • IP Address
    We do not sell your personal information to third parties. We may share limited amount of data with listed Third-Party data processors only towards servicing your requests or improving our offering.
  • Email Links

    We only receive an email when a user mails us using an email link. There are no third-party data processors or intermediaries involved.
    The data is collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.
  • Revenue Recovery Emails

    As part of Revenue Recovery model, we work with re-marketing service companies to send notification messages if you have abandoned your cart without making a purchase. This is for the sole purpose of reminding customers to complete the purchase if they’d wish to. The re-marketing service companies do a real-time capture of your email ID and cookies to send an email invite to complete the transaction if the customer abandons the cart. However, the email ID of the customer is deleted from their database as soon as the purchase is complete.
  • “Do Not Sell My Data” - Why we don’t have it

    We do not sell personal information of our customers or of minors below the age of 16 years to third-party data collectors and hence the “Do not sell my data” opt-out button is optional on our website. Reiterating, we may collect your data for the sole purpose of completing a service request or for marketing communications. If you wish to access or erase your personal information, you can do so by submitting your details here.
  • Important Notice for Minors Sharing Personal Information

    If you are under 16 years of age you MUST obtain parental consent before:
    • Submitting a form
    • Posting a comment on our blog
    • Subscribing to our offer
    • Subscribing to our email newsletter
    • Making a Transaction
  • Accessing/Deleting Personal Information

    Should you wish to view or delete your personal information, please email us here with the email address used, your name and deletion request. Alternatively, you can fill out the form at the bottom of this page to view and/or delete your data stored with us

Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section above. If you request for your Personal information to be deleted with us, the request will also be forwarded to the parties below:

Cookie Policy

This policy covers the use of cookies and other technologies. The types of cookies we use fall into 3 categories:
  • Essential Cookies and Similar Technologies

    These are vital for the running of our services on our websites and apps. Without the use of these cookies parts of our websites would not function. For example, session cookies allows a navigation experience that is consistent and optimal to user's network speed and choice of device.
  • Analytics Cookies and Similar Technologies

    These collect information about your use of our websites and apps and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level.
  • Tracking, Advertising Cookies and Similar Technologies

    We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online adverts based on your previous web browsing activity. Cookies are placed on your browser which will store details of websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites that use the same advertising networks.
    We may also use cookies and similar technologies to provide you with adverts based on your location, offers you click on, and other similar interactions with our websites and apps.

Data Breaches

We will report any unlawful data breach of this website's database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Changes to Our Privacy Policy

This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
By entering a valid email address that you have access to, we will inform you any personal information we collect that is associated with that email address and how to manage it.