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Hotel Policy

Hotel Policy

HOTEL POLICY: 

Check-In: 4 p.m. | Check-Out: 11 a.m.

Currency: United States Dollar

Time Zone: Pacific Standard Time

Payment MethodPlease be aware this hotel requires EMV/Chip credit card upon arrival. Upon check-in, the hotel will obtain credit card authorization for the full amount of Room & Tax and an additional $200 hold for incidental charges. Please allow your bank/credit card company 5-7 business days after check out to return any unused balance from the $200 hold. If your room was pre-paid, then only the $200 hold will be required at check-in.

Hotel Ratings: AAA Three Diamond

No Smoking Policy & Fees: Ocean View Hotel is 100% non-smoking. A $300 cleaning fee will be billed to your account if smoking occurs in/outside your room or on the balcony. This includes e-cigarettes and vape pens.

Parking Costs: Overnight valet parking is currently $42.00 per car, per night, plus tax and is subject to change without notice. (Height clearance 6 ft. 2")

Pet Policy: Up to (2) non-service pets are allowed in selected room categories. A Pet Cleaning Fee of $150 dollars (plus tax) for a 1 - 7-night stay and an additional $150 (plus tax) every 7 days thereafter will be charged to guest folio.

Hotel Guest Destination Fee: A destination fee of $20 (plus tax) per night will be charged to guest folio. Please see our amenity list for details. 

Child Policy: Children 17 and under stay free with one paying adult/guardian.
Deposit Policy: A credit card is required at the time of booking to guarantee the room.

Cancellation Policy: Cancellations must be made by 4 p.m. PST 24 hours prior to arrival in order to avoid a one-night cancellation fee, plus tax.

Package Shipping and Receiving Policy: $3.00 per piece for packages over one ounce.

Estimated Taxes & Fees: Guest room rates are subject to prevailing taxes and fees, currently 14.495% per room per night, and a TMD (Tourism Marketing District) fee, currently $1.80 per room, per night. These taxes and fees are subject to change without notice.

Luggage Storage: Luggage storage is available through the Front Desk at no additional charge for currently registered guests of the hotel.

Tax-Exempt Guests: All Tax Exempt Guests must bring an Individual Tax Exempt form from their organization and present it upon checking in.

Additional Person Fee: $20.00 per adult, over two adults. Maximum of 4 adults, per room.                                       
Special Requests: Any special requests, including room type, cannot be guaranteed and will be honored based on availability at check-in.

Online Reservation Procedures: By clicking submit to confirm the reservation, guest agrees to the rate and room policies of this reservation.

Special Requests: Any special requests, including room type, cannot be guaranteed and will be honored based on availability at check-in.

Lost & Found: We will make every attempt to return lost property. Please call the hotel directly to report a lost item at +1 (310) 656-4544.